FAQ

Frequently Asked Questions

Orders & shipping

Where do you ship?
We ship to addresses in the United States only.

How much is shipping?
Shipping is free on every U.S. order, with no minimum.

How long will my order take?
Orders are processed in 1-3 business days, then delivery usually takes 3-7 business days. See our Shipping Policy for details.

How do I track my order?
When your order ships, we email you a tracking number. You can also visit our Track Order page.

Can I change or cancel my order?
Email us as soon as possible with your order number. If the order has not shipped yet, we will do our best to update or cancel it.

Returns & refunds

What is your return policy?
You can return eligible, unused items in their original packaging within 30 days of delivery for a full refund. Read the full Return & Refund Policy.

Who pays for return shipping?
Return shipping is paid by the customer, unless the item arrived damaged, defective or incorrect.

When will I get my refund?
Approved refunds are sent to your original payment method within 5-10 business days after we receive and inspect the return.

Payments

Which payment methods do you accept?
The available payment methods are shown at checkout. See our Payment Policy.

Is checkout secure?
Yes. Checkout is processed securely by Shopify, and we never see or store your full card number.

Products & warranty

Do products include a warranty?
Warranty coverage depends on the product and its manufacturer. See our Warranty Policy.

My item arrived damaged or isn't working. What should I do?
Contact us within 30 days of delivery with your order number and photos, and we will arrange a replacement or refund.

Where can I find safety information?
Read our Product Safety page and always follow the manufacturer's instructions.

Still have a question?

Email support@gaming4u.store. We reply within 1-2 business days.
Gaming4u, 425 15th Ave E, Office 466, Seattle, WA 98112, United States